The Samanage interface suffers somewhat from looking to cram numerous attributes and possibilities into what is basically a single Internet interface. Everything is stored in sections that make simply enough feeling being practical but it was in many cases tricky to come across specific attributes After i needed them.
On the other hand, he also offers in-depth reviews on a wide array of program remedies to help you companies uncover acceptable options for them. Via his do the job, he aims to assist organizations acquire a more tech-forward approach to their functions and prevail over their SaaS-connected issues.
Considered one of Samanage’s benefit propositions is always that it lends companies higher visibility on issues and incidents; nicely, we expect The seller must extend the visibility pitch to its asset management.
Will not anticipate to generally be greatly customizing how Samanage appears either. There isn't any evident methods to alter the assistance's colours or logos to extra precisely replicate your own private organization.
In a very subject of weeks, we had been in the position to streamline our assistance requests and shipping flows by offering Every person–the big boss to support brokers to rank and file throughout departments–increased visibility in their requests. Similarly, an agent can rapidly raise a ticket by just clicking the “+” button about the interface.
Its capacity to streamline guidance workflows, greatly enhance visibility throughout IT functions, and provide superb buyer assist have acquired the software package certainly one of our primary awards.
This award is given only to major B2B products and solutions and reflects The point that Samanage supplies the highest attainable level of company. It highlights the vendor’s considerable expertise in the field they’re advertising to as well as wants in their customers.
There’s almost nothing unique regarding the Understanding Base–lookup, tags, edit, documentation are all common options–except to state that it’s backed by a trusted ITIL-compliant backend.
Meanwhile, the asset management provides you with a complete watch of your asset’s lifecycle from its purchase to disposal. It pays to track firm laptops and cellular products as a result of Team Plan or Area Login Scripts particularly if you’re employing a BYOD (carry your individual product) plan. You could quickly see crucial knowledge to the asset, for instance, general performance, locale, and specs.
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The agent can see all ongoing, pending, and solved incidents in the principle watch. It could be completely configured to immediately clearly show facts that matters: due dates, sender, click here receiver… so there’s no should click on Every single incident when prioritizing.
As for reports, Samanage delivers lots of selections together with beneficial experiences showing studies on incidents along with stock reports and agreement experiences. The ability to make custom studies is usually provided, that may be a boon should you've taken enough time to create custom made fields and workflows.
Tagging can make it easier to outline the product’s status and assign it to people and track its effectiveness. Similarly, the assistance desk has strong computer software repository. You can certainly retrieve computer software aspects, and, much more critically, detect protection bugs or unauthorized set up.
Once the agent has extra a title and a description, all of that is remaining to perform is assign the ticket towards the related man or woman via the search box and include any applicable priorities and owing dates. When which is finish, press the Build Incident to return back again to the primary Incidents see.